This Privacy Policy describes how Mahjong222 collects, processes, stores, and protects the personal data of users who access or use our online casino and sports betting platform. We take your privacy seriously — this document explains exactly what data we hold and why.
This Privacy Policy ("Policy") is issued by Mahjong222 ("we", "us", "our", "the Platform", "Mahjong222") and applies to all personal data processed in connection with your use of the Mahjong222 website at https://mahjong222.cam and all associated services, including online casino games, sports betting, live dealer games, account management, payment processing, and customer support.
Mahjong222 is committed to handling your personal data responsibly, transparently, and in compliance with applicable data protection legislation. We collect only the data that is necessary for us to deliver our services, fulfil our legal and regulatory obligations, and improve your experience on the Platform.
By registering an Account, making a deposit, placing a wager, or otherwise using the Mahjong222 platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not consent to any part of this Policy, please cease using the Platform and contact us to request Account closure.
Note for Malaysian Users: Mahjong222 is designed for and primarily serves players based in Malaysia. Our data handling practices are aligned with the principles of Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international data protection standards.
For the purposes of this Privacy Policy, the following definitions apply:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person ("Data Subject"), directly or indirectly, including name, identification number, contact details, financial data, and online identifiers. |
| "Processing" | Any operation performed on personal data, whether automated or manual, including collection, recording, storage, adaptation, retrieval, use, disclosure, or deletion. |
| "Data Controller" | Mahjong222, the entity that determines the purposes and means of processing your personal data. |
| "Data Processor" | A third party that processes personal data on behalf of Mahjong222 under a data processing agreement. |
| "KYC Data" | Identity and verification data collected as part of the Know Your Customer process, including government-issued identification documents and proof of address. |
| "Sensitive Data" | Personal data that warrants heightened protection, including financial information, identification document numbers, and data related to responsible gambling self-assessment. |
| "Platform" | The Mahjong222 website, mobile interface, and all associated digital services accessible at https://mahjong222.cam. |
Mahjong222 collects personal data that is reasonably necessary to provide our services, comply with legal obligations, and protect the security and integrity of the Platform. The categories of data we collect are as follows:
When you create an Account, we collect:
To comply with anti-money laundering (AML) and responsible gambling obligations, we may collect:
In connection with deposits and withdrawals, we collect:
We collect personal data through the following means:
Data Minimisation: Mahjong222 adheres to the principle of data minimisation. We collect only the personal data that is strictly necessary for the specified purposes described in this Policy. We do not collect unnecessary or excessive data about our users.
Mahjong222 processes your personal data on the following legal bases:
| Legal Basis | Application |
|---|---|
| Contractual Necessity | Processing required to perform the contract between you and Mahjong222 — including account management, game provision, payment processing, and withdrawal fulfilment. |
| Legal Obligation | Processing required to comply with applicable law, including anti-money laundering (AML) regulations, KYC obligations, fraud prevention requirements, and responsible gambling mandates. |
| Legitimate Interests | Processing for fraud detection, platform security, abuse prevention, customer support improvement, and internal analytics — where our legitimate interests do not override your fundamental rights. |
| Consent | Processing for marketing communications (where applicable) and the use of non-essential cookies — based on your express consent, which you may withdraw at any time. |
Mahjong222 uses the personal data it collects for the following purposes:
7.1.1 Mahjong222 does not sell, rent, or trade your personal data to any third party for commercial purposes. We share personal data only in the following limited and controlled circumstances:
7.2.1 All third-party Data Processors engaged by Mahjong222 are contractually required to process personal data only for the purposes specified by Mahjong222, to maintain appropriate technical and organisational security measures, and to comply with applicable data protection law.
Mahjong222 retains personal data for as long as necessary to fulfil the purposes for which it was collected, to meet our legal and regulatory obligations, and to resolve any outstanding disputes. The following indicative retention periods apply:
Following the expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.
9.1 Mahjong222 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
9.2 Whilst Mahjong222 takes all reasonable precautions to protect your personal data, no digital platform can guarantee absolute security. You are responsible for maintaining the security of your Account credentials and for ensuring your device and network are reasonably secure.
Cookies are small text files placed on your device by the Mahjong222 platform when you access our website. They enable us to recognise your device on subsequent visits, maintain your session, and collect analytics data about Platform usage.
| Cookie Type | Purpose |
|---|---|
| Essential Cookies | Required for the Platform to function correctly — session management, login state, security tokens. Cannot be disabled without impairing Platform functionality. |
| Functional Cookies | Remember your preferences (e.g., language, game display settings) to provide a more personalised experience on the Mahjong222 Platform. |
| Analytical Cookies | Collect anonymised usage data to help us understand how users interact with the Platform, identify areas for improvement, and measure the effectiveness of updates. |
| Security Cookies | Used for fraud detection, bot prevention, and identifying suspicious access patterns to protect the Platform and its users. |
10.3.1 Essential and security cookies do not require your consent as they are strictly necessary for the operation of the Platform. You may manage non-essential cookies through your browser settings. Please note that disabling certain cookies may affect your ability to use some features of the Mahjong222 platform.
Subject to applicable data protection law, you have the following rights in relation to your personal data held by Mahjong222:
To exercise any of the rights above, please contact us via live chat or email at [email protected]. We will acknowledge and respond to your request within a reasonable timeframe, subject to identity verification. Some requests may be subject to legal limitations where retention is required by applicable law.
12.1 The Mahjong222 platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect or process personal data from individuals below the age of 21. Where we become aware that an Account has been registered by a person under 21 years of age, the Account will be immediately suspended and the associated personal data will be deleted or anonymised in accordance with applicable law, subject to any retention obligations arising from the transactions undertaken.
12.2 Age verification is conducted as part of the KYC process for all Users. If you have reason to believe that a person under 21 has registered an Account on the Mahjong222 platform, please contact us immediately via live chat or email.
21+ Only: Mahjong222 is for players aged 21 and above only. We take underage access seriously and enforce strict age controls across all registration and verification processes.
13.1 In the course of providing our services, personal data may be transferred to and processed in countries outside of Malaysia. This may occur where our third-party service providers — including game studio partners, KYC verification platforms, or fraud detection services — operate infrastructure in jurisdictions other than Malaysia.
13.2 Where personal data is transferred internationally, Mahjong222 ensures that appropriate safeguards are in place to protect the data, including contractual obligations imposed on the receiving party through data processing agreements. Such safeguards are designed to ensure that your personal data receives a level of protection equivalent to that provided under applicable Malaysian data protection law.
14.1 Mahjong222 reserves the right to amend, update, or replace this Privacy Policy at any time. All changes will be published on this page with a revised "Last Updated" date. Material changes that significantly affect how we collect or use your personal data will be communicated to registered Users via email or a prominent notice on the Platform prior to the change taking effect.
14.2 Your continued use of the Mahjong222 platform after the publication of an updated Privacy Policy constitutes your acknowledgement of and agreement to the revised Policy. We encourage you to review this Policy periodically to stay informed of how we protect your personal data.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by Mahjong222, please contact us using the details below. All privacy-related enquiries are handled with strict confidentiality.
Customer Support (24/7): Available via live chat on the Mahjong222 platform. This is the fastest way to reach us for urgent enquiries.
Email (no reply):
[email protected]
Registered Location: Kuala Lumpur, Malaysia 🇲🇾
Response Time: Live chat queries are typically resolved within minutes. Written enquiries via email are addressed within 5 business days.
For related documents, please refer to our Terms & Conditions and Responsible Gambling Policy.
Six core commitments that define how Mahjong222 handles the personal data of every Malaysian player on the Platform.
All data transmitted between your device and Mahjong222 is protected by the same encryption standard used by Malaysian banks — keeping your personal and financial data private in transit.
Mahjong222 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your data serves only the purposes described in this Policy.
We collect only the data that is strictly necessary to deliver our services, fulfil legal obligations, and protect the security of the Platform. No unnecessary data is collected or retained.
Access, correct, or delete your personal data at any time. Withdraw marketing consent in a single step. All data subject rights requests are handled promptly and with full confidentiality.
Our data handling practices are designed in alignment with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection principles.
Clear retention periods govern every category of data we hold. When data is no longer required, it is securely deleted or anonymised — no indefinite storage of player information.
You've reviewed how we handle your data. Mahjong222 is built on a foundation of transparency and security — enjoy Malaysia's premier online casino and sports betting experience, knowing your privacy is in good hands.
🔞 21+ Only | 🔒 Data Protected | 🇲🇾 Malaysia